When someone texts a keyword for the first time, there are two messages that are sent to their phones: a welcome standard data rates may apply and the auto-response message which you create. The “Welcome standard data rates” message is a requirement mandated by the MMA guidelines and our contract with our supported phone carriers. However, due to this requirement, it will not cost you any text credits. In addition - the “REPLY STOP to cancel” is required and therefore must appear on every message that is sent to a contact.

a. When creating a mobile keyword, the very last step would be selecting the frequency at which the auto-response message is sent to the contact after he/she texts the keyword to the short code. There are three options you can choose from in this step:

i. Only once per mobile number. If a number is already on the distribution list that is attached to this keyword they will not receive the auto-response message.

ii. Only once every (hour, day, week, month, year). A customer can only receive the auto-response message every hour, day, week, month, or year depending on which one you choose. For example if you select every hour and the customer texts the keyword twice within one hour, they will only receive the auto-response message once.

iii. Every time. No matter how many times the customer texts the keyword, they will get the auto-response message every time.

b. The reason a keyword might not be working when you test it, is because the last step was set to “Only once per mobile number”. Again, if the number is already in the distribution list, you will not receive the auto-response message. We suggest that if you are running test to select “Every time” in the last step. Once testing is complete you can go back into your keyword and change the selection to “Only once per mobile number”.

In compliance to MMA regulations - when an individual opts into a distribution list - the advertiser must provide an estimate of how many messages an individual will receive in a given month.

This will not prevent you to send messages above this threshold value.

The optee will receive a text notification.

"Welcome! Msg Data rates may apply. Up to X# msg/mo. Reply HELP for help. Reply STOP to cancel."

There are two major approaches to building your contact list.

Via the Internet

• - Using our online signup pages (OSP)
• - Using our embedded signup page (eOSP)
• - Facebook Widget

Via Mobile Keywords

• - Normal Type
• - Mobile Voting Type
• - Shuffle Responder Type

Yes, because of the file size that is being sent, there is a cost difference in terms of text credits between SMS and MMS. A regular SMS text blast, which includes simple plain text and up to 160 characters will cost 1 text credit per mobile number it is sent to. A MMS text blast, which includes long text messages (160 characters and more), picture, and video, will cost 3 text credits per mobile number sent to.

Please note - not all US carriers or mobile devices support MMS.

1. The text message was sent to a landline. In some cases, consumers may have provided you with their landline number, which is not capable of receiving messages. Therefore to help resolve this situation we highly recommend that all customers use our filter landlines feature which is located under the “Manage Contacts” section. This feature will filter out any landline numbers from the list of phone numbers you upload to the site.
2. Carriers are blocking third party messaging from being sent to the phone number. To help resolve this particular situation, the contact must call their phone carrier and asked to have third party messaging be sent to their phone.
3. The phone carrier is unsupported. Although we do support all major phone carriers and some smaller ones like Boost and Metro PC, there are some instances where the carrier does not support third party messaging. The same is also true for prepaid phones.

Our system is designed to only hold unique contacts within each distribution list. If a contact happens to be on several distribution lists - if a message is sent to those lists, that individual will receive it as many times as the # of lists they are receiving it from. It is for this reason that we strongly recommend carefully designing your distribution lists or sending to a single distribution list so that this situation does not occur.

You can import contacts by uploading a CSV (comma separated value) file. Please read the following instructions carefully.

File must be a CSV (comma separated value) file. For instructions on converting an Excel file to a CSV file, please watch our "Import Contacts Advanced tutorial video."

The CSV file should contain 7 columns with header row in the following order: Appointment Date Time, Send Date Time, First Name, Last Name, Mobile Number, Org. Name, and Message. A minimum of one contact information for each record is required but names are optional.

Dashes, parenthesis, commas, apostrophes, quotes, and other special characters are not allowed in any field except in the Date Time field.

No. Unlike our competitors, you are not locked into any contract.

In other words, you can cancel your account with MASSESMobile™ at any time. However, we do offer substantial discounts for those members who are interested in prepaying for 6 to 12 months.

No. MASSESMobile™ has a strict opt-in subscription policy. The contact information you are approved to upload must consist of your own customer database. In other words, only people who have voluntarily opted-in can be a part of your distribution lists.

After a coupon campaign has been created, you will be provided with a redemption link that you can forward to any of your sales clerks. When contacts receive their coupon code, which is unique to each mobile number, they can just present the text with the code to clerk at which point the clerk will enter the code as well as mobile number on the redemption site.

Once a mobile voting campaign has been created and is active, you can view REAL TIME results by going to the “Mobile Voting” home screen, scrolling down to the “Recent History” box, and clicking “Report” next to the campaign you wish to view results.

Due to legal requirements established by the Do-Not-Call (DNC) list, all contacts must sign-up via an OSP to start receiving voice broadcast messages.

You may have as many keywords as your plan allows for. You can add and delete at anytime. You don't change an existing keyword - but rather delete the old then add the new. If you require additional keywords - you may choose to upgrade your plan, or call.